You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.
While we do verify your insurance coverage before your first appointment, it is the client’s responsibility to contact their insurance plan to check if outpatient mental health services are covered, and to verify what your copay or your deductible and coinsurance balances are. We can go over your coverage with you at the time of your appointment to help you have a better understanding of what costs you might be responsible for.
We do verify our provider’s network status prior to your first appointment. However, it is the client’s responsibility to verify their provider is in network with their insurance company.
Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.
If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.
Please contact our office manager, Gina Pashby at 402.261.8313 for any questions about your bill. She would be happy to assist you.
Our services are billed by Catalyst Behavioral Health or by an affiliate billing company. Our providers participate in most all of the major health insurance plans in the region. Please be aware that with any health plan there may be deductibles and co-payments for which you could be responsible. In our office, payment is expected at the time of service.
We ask that all clients kindly notify us of an appointment cancellation at least 24 hours in advance. If you are unable to give us 24 hours notice, your account will be billed $50. This fee is not covered by insurance and must be paid before your next appointment. This policy may not apply to Medicare clients. Thank you for your understanding.
If Lincoln Public Schools are closed due to inclement weather, our office will be closed as well. Some providers may choose to still see clients. Please check with your provider directly for more information.