Office Policies

You are required to arrive 30 minutes early before your initial session to complete registration forms prior to the appointment. If you cannot arrive early, your appointment is likely to be rescheduled.

Payment Policy

Our services are billed by Catalyst Behavioral Health or by an affiliate billing company. Our providers participate in most all of the major health insurance plans in the region. Please be aware that with any health plan there may be deductibles and co-payments for which you could be responsible. In our office, payment is expected at the time of service.

Credit/Debit Payment Fee

Credit/debit payments are subject to a $5 processing fee.

Cancellation Policy

We ask that all clients kindly notify us of an appointment cancellation at least 24 hours in advance. If you are unable to give us 24 hours notice, your account will be billed $50. This fee is not covered by insurance and must be paid before your next appointment. This policy does not apply to Medicaid and Medicare clients. Thank you for your understanding.

Weather Policy

If Lincoln Public Schools are closed due to inclement weather, our office will be closed as well. Some providers may choose to still see clients through online telehealth sessions. Please check with your provider directly for more information or to change your appointment to an online telehealth session.